{"id":612,"date":"2026-06-24T09:26:55","date_gmt":"2026-06-24T09:26:55","guid":{"rendered":"https:\/\/skin.nexalance.com\/?page_id=612"},"modified":"2026-06-24T13:14:16","modified_gmt":"2026-06-24T13:14:16","slug":"politica-de-envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/skin.nexalance.com\/en\/politica-de-envios-y-devoluciones\/","title":{"rendered":"Shipping policy and returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"612\" class=\"elementor elementor-612\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17c2689 e-flex e-con-boxed e-con e-parent\" data-id=\"17c2689\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-953f0ab elementor-widget elementor-widget-heading\" data-id=\"953f0ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping policy and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-716a6a8 elementor-widget elementor-widget-heading\" data-id=\"716a6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Last updated:June 24, 2026<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60f01a1 e-con-full e-flex e-con e-child\" data-id=\"60f01a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0be6f elementor-widget elementor-widget-ppw_policy_toc_snippet\" data-id=\"bc0be6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ppw_policy_toc_snippet.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"ppw-toc-widget ppw-sidebar-left ppw-stack-tablet\"\r\n\t\t\t\t\t\tdata-smooth-scroll=\"yes\"\r\n\t\t\t\t\t\tdata-update-hash=\"yes\"\r\n\t\t\t\t\t\tdata-scroll-spy=\"yes\">\r\n\r\n\t\t\t\t\t\t<div class=\"ppw-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-zonas-de-envio\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Shipping zones<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Service available for Peninsula and Balearic islands.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-tiempos-y-tarifas\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Times and fees<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Standard (4-6 working days): Free from 60 \u20ac.<br \/>Orders under: 4,95 \u20ac.<br \/>Express (48h working days): 9,95 \u20ac.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-confirmacion-y-seguimiento\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Confirmation and follow-up<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>You will receive a shipping confirmation email with your link tracking when the order leaves our warehouse.<\/p><p>Follow your order at any time from that link. If you have any questions, please contact us<br \/>to pedidos@lookatmyskin.es(L\u2013V 10:00-18:00).<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-cambios-y-devoluciones\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Returns and exchanges<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>In Look At My Skin we want you to enjoy your shopping experience with total confidence.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-plazo-de-devolucion\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Term of return<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>If you've made your purchase online, you get 14 calendar days from receipt of order to exercise your right of withdrawal.<\/p><p>To request the return, the product must be in its original package, unopened, unused and in perfect condition.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-exclusiones-por-motivos-de-higiene\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Exclusions due to hygiene reasons<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>For reasons of protection of health and hygiene, we do not accept returns of products unsealed, opened, or used.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-productos-defectuosos-o-error-en-el-envio\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Defective products or error in the shipment<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>If the product you received has a defect of manufacture, is in a poor state or is this a error in the shipment, we will cover all the cost of return or replacement.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-como-solicitar-una-devolucion\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">How to request a refund<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>1. Write to us at pedidos@lookatmyskin.es indicating the order number and the reason for the return.<br \/>2. We'll give you the instructions for the delivery of the product.<br \/>3. Once received and verified the condition of the item, we will proceed to refund.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-bc0be6f-reembolso\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">Refund<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p>The refund will be made within a maximum period of 14 calendar days from the receipt of the product in our facilities.<\/p><p>You will be refunded the full amount of the product, including the cost of standard shipping paid on the initial order (except for urgent shipments or extras<br \/>requested).<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<aside class=\"ppw-sidebar\" aria-label=\"Table of contents\">\r\n\t\t\t\t\t\t\t<div class=\"ppw-sidebar-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ppw-sidebar-heading\">On this page<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<nav class=\"ppw-nav\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-zonas-de-envio\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-zonas-de-envio\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Shipping zones<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-tiempos-y-tarifas\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-tiempos-y-tarifas\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Times and fees<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-confirmacion-y-seguimiento\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-confirmacion-y-seguimiento\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Confirmation and follow-up<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-cambios-y-devoluciones\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-cambios-y-devoluciones\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Returns and exchanges<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-plazo-de-devolucion\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-plazo-de-devolucion\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Term of return<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-exclusiones-por-motivos-de-higiene\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-exclusiones-por-motivos-de-higiene\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Exclusions due to hygiene reasons<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-productos-defectuosos-o-error-en-el-envio\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-productos-defectuosos-o-error-en-el-envio\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Defective products or error in the shipment<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-como-solicitar-una-devolucion\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-como-solicitar-una-devolucion\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">How to request a refund<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-bc0be6f-reembolso\" class=\"ppw-item\" data-target=\"ppw-bc0be6f-reembolso\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Refund<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/nav>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/aside>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Zonas de env\u00edo Servicio disponible para Pen\u00ednsula y Baleares. Tiempos y tarifas Est\u00e1ndar (4\u20136 d\u00edas laborables): Gratis a partir de 60 \u20ac.Pedidos inferiores: 4,95 \u20ac.Express (48 h laborables): 9,95 \u20ac. Confirmaci\u00f3n y seguimiento Recibir\u00e1s un email de confirmaci\u00f3n de env\u00edo con tu link de seguimiento cuando el pedido salga de nuestro almac\u00e9n. Sigue tu pedido [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/pages\/612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/comments?post=612"}],"version-history":[{"count":5,"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/pages\/612\/revisions"}],"predecessor-version":[{"id":639,"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/pages\/612\/revisions\/639"}],"wp:attachment":[{"href":"https:\/\/skin.nexalance.com\/en\/wp-json\/wp\/v2\/media?parent=612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}